Refund policy

No refund or exchange policy applies on all product or customised products

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To start a repairing request, you can contact us at info@stonesjewelleryhk.com. If your request is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any question at info@stonesjewelleryhk.com.